Terms of
Service.

These Terms of Service govern access to and use of the Spectral Lens™ website, online store, digital products, creative services, Client Portal, project delivery systems, secure downloads, media access, agreements, documents, invoices, messages, orders and related services.

By accessing the website, using any Service, placing an order, creating or using a Client Portal account, accepting an agreement, uploading or downloading a file, or otherwise engaging with Spectral Lens™, you agree to be bound by these Terms to the extent applicable to your activity. If you do not agree, you must not use the relevant Service.

These Terms should be read together with our Privacy Policy, Legal Notice, Refund and Cancellation Policy, Cookie information and any applicable proposal, Statement of Work, quotation, invoice, booking confirmation, licence, release, project agreement, delivery condition, order confirmation or other written Project Document.

Spectral Lens™ is a trading name of Spectral Lens Ltd, a company registered in England and Wales.

Company name: Spectral Lens Ltd Company registration number: 11056390 Registered office: 124 City Road, London, England, EC1V 2NX ICO registration reference: ZB678254 Contact email: info@spectrallens.com

In these Terms, unless the context requires otherwise:

"Client Portal" means any private online portal, client dashboard, project delivery environment or account area made available by Spectral Lens™ to authorised users.

"Client" means any person, company, brand, agency, organisation or representative who instructs, purchases from, communicates with or receives services from Spectral Lens™.

"Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

"Business Customer" means any person, company, brand, agency, organisation or representative acting for business, professional, commercial or organisational purposes.

"Content" means photographs, videos, audio, graphics, text, designs, layouts, project files, previews, digital products, documents, templates, downloads, media, messages, visual materials and other materials.

"Deliverables" means the final materials agreed to be supplied to a Client, which may include edited photographs, videos, graphics, brand materials, documents, digital files, downloadable assets, physical products or other outputs.

"Digital Products" means downloadable or online products sold or supplied by us, including templates, tools, creative resources, systems, documents, files and digital assets.

"Physical Products" means physical goods sold or supplied by us, including prints, canvases, albums, presentation products, books, plaques, boxes, client gifts and other tangible products.

"Project Materials" means all materials created, supplied, uploaded, recorded, stored, processed, previewed or delivered in connection with a project.

"Services" means the website, store, Client Portal, creative production services, content creation services, marketing services, brand services, digital products, physical products, downloads, agreements, documents, messages and related services supplied by Spectral Lens™.

"User" means any person who accesses the website, store, Client Portal, downloads, products or services.

These Terms apply to:

Some of our services are supplied to Business Customers and some may be supplied to Consumers.

If you are acting on behalf of a company, brand, agency, organisation or other entity, you confirm that you have authority to bind that entity to these Terms and any related agreement.

Nothing in these Terms affects any statutory rights that cannot lawfully be excluded or limited, including rights available to Consumers under applicable consumer protection law.

Where provisions of these Terms apply differently to Business Customers and Consumers, this will be stated where relevant.

By using our website, store, Client Portal or services, you confirm that:

You may use our website for lawful browsing, enquiries, purchases and permitted interaction with our services.

You must not:

Certain parts of our website, store or Client Portal may require an account or invite-based access.

You are responsible for:

The Client Portal is a private project delivery environment made available only to authorised users.

Access to the Client Portal is a permission-based service and not a right. We may grant, restrict, suspend or revoke access at our discretion where necessary to protect our systems, projects, clients, confidential information, intellectual property, legal rights or business operations.

The Client Portal may include:

We aim to keep the Client Portal available, secure and functional. However, we do not guarantee uninterrupted, error-free or permanent access.

The Client Portal may be unavailable due to maintenance, updates, security issues, third-party service disruption, technical faults, operational changes or circumstances beyond our control.

We may update, amend, replace, remove, rename, redesign or discontinue Client Portal features at any time, provided this does not remove any mandatory statutory rights or deliberately prevent access to paid deliverables that you are legally entitled to receive.

We may make project materials, previews, galleries, drafts, proofs, working versions or review materials available through the Client Portal or other approved delivery channels.

Unless expressly stated otherwise, previews, proofs and draft materials are supplied for review purposes only and may not be used, published, reproduced, edited, distributed or commercially exploited.

Media previews may be resized, compressed, watermarked, protected or otherwise modified before final delivery.

Access to a preview does not grant ownership, copyright or usage rights.

Final deliverables and project files may be provided through secure downloads, controlled access links, private delivery systems or other approved methods.

Download access may be subject to:

Certain downloads may be gated by delivery terms, licences, usage agreements, model releases, project agreements, client approvals or other legal documents.

Where a download requires agreement acceptance, signature or countersignature, you must complete the required process before access is granted.

You must not attempt to bypass agreement requirements, access restrictions, expiry rules or download controls.

If you accept or sign an agreement on behalf of a company, brand, agency, organisation or other entity, you confirm that you have authority to do so.

We may use electronic acceptance, typed signatures, electronic signatures, countersignatures, checkboxes, confirmation buttons, audit records, timestamps and portal records to evidence agreement to terms, delivery conditions, licences, releases or project documents.

By accepting or signing an agreement electronically, you confirm that:

We may provide messaging, support, project communication, document sharing and activity record features through the Client Portal or other channels.

Messages, approvals, instructions, project decisions, uploaded files, activity entries, agreement actions, download actions and other interactions may be recorded and retained as part of the project record.

Project activity records may include both client-visible updates and internal administrative records. Not all internal records, notes, attachments, logs or operational details will be visible to clients.

Where we make project updates visible to a client, they are provided for project communication purposes and do not replace a formal contract, invoice, agreement, licence or written variation unless expressly stated.

Spectral Lens™ provides creative, content production, photography, videography, marketing, brand development, web development, social media, campaign, visual production and related services.

Creative services are usually governed by a project proposal, quotation, statement of work, invoice, booking confirmation, agreement or other written terms.

A project may include, depending on the agreed scope:

Any proposal, quotation, scope of work or estimate is valid only for the period stated in it. If no period is stated, we may withdraw or revise it at any time before acceptance.

The agreed scope will determine what services, deliverables, revisions, usage rights, timings and fees are included.

Changes outside the agreed scope may require additional fees, revised timelines or a new written agreement.

We are not obliged to carry out additional work, revisions, reshoots, edits, services, deliverables or changes unless agreed in writing.

Clients must provide all information, materials, approvals, access, instructions, feedback and cooperation reasonably required for us to perform the services.

This may include:

Where a project involves children, young people, models, talent, staff, customers, event attendees, contributors, performers, presenters or members of the public, the Client is responsible for ensuring that appropriate permissions, consents, releases, safeguarding arrangements, notices and lawful authority are in place, unless otherwise agreed in writing.

Where children or young people are involved, the Client must ensure that a parent, guardian, school, agency, organisation or other authorised person has provided all required permissions and information.

If the Client supplies, arranges or authorises individuals to appear in project materials, the Client warrants that it has the right to do so and that our use of the materials for the project will not breach any third-party rights, privacy rights, safeguarding obligations, employment obligations, contractual restrictions or applicable law.

The Client is responsible for obtaining all necessary permissions, permits, approvals, licences, consents and access rights for locations, venues, private property, vehicles, products, branded assets, music, artwork, trademarks, copyrighted material, people, animals and other third-party rights required for the project, unless otherwise agreed in writing.

If permissions are refused, delayed, withdrawn or incomplete, we are not responsible for resulting delays, limitations, additional costs or reduced deliverables.

Fees will be set out in the relevant quotation, proposal, invoice, order page, store checkout, agreement or written confirmation.

Unless otherwise agreed in writing:

Cancellation and postponement terms may vary depending on the type of service, booking, product, project, order or agreement.

Where specific cancellation terms are stated in a project proposal, invoice, agreement, booking confirmation or Refund and Cancellation Policy, those terms will apply.

If a Client cancels, postpones or materially delays a project after work has begun, resources have been allocated, suppliers have been booked or dates have been reserved, the Client may be responsible for fees, deposits, expenses, supplier costs, cancellation charges, completed work, committed time and reasonable losses.

We are not responsible for delays caused by the Client, third parties, weather, access issues, venue restrictions, late approvals, missing information, technical issues outside our control, supplier disruption or events beyond our reasonable control.

Included revisions will be stated in the relevant proposal, agreement or project scope. If no revision allowance is stated, revisions will be provided at our discretion.

Additional revisions, late changes, changes of direction, new requirements, reshoots, re-edits, alternative formats or work outside scope may be charged separately.

The Client is responsible for reviewing proofs, drafts, previews, documents, edits, captions, names, spelling, dates, prices, brand details, legal wording, product details and factual information before approval.

Once work is approved, further changes may be chargeable.

Delivery dates are estimates unless expressly agreed as binding deadlines in writing.

Unless expressly agreed otherwise in writing, Spectral Lens Ltd retains ownership of copyright, intellectual property rights and related rights in all creative work, project materials, raw files, previews, drafts, working materials and deliverables created by us.

Subject to full payment and compliance with the relevant agreement, we may grant the Client a licence to use the agreed final deliverables for the agreed purposes, territories, duration, media, platforms and scope.

The Client must not use deliverables beyond the agreed licence.

Unless expressly permitted in writing, the Client must not:

Raw files, unedited photographs, unedited video footage, source files, project files, working files, design files, editing timelines, layered files, production assets, drafts, rejected images, internal notes, presets, templates, code, technical files and other working materials are not included unless expressly agreed in writing.

We may refuse to provide raw files, source files or working materials.

Where such materials are provided, they may be subject to additional fees, licence restrictions, confidentiality terms and technical limitations.

Where the Client provides logos, trademarks, images, footage, music, fonts, copy, documents, data, products, vehicles, designs, brand assets, people, locations or other materials, the Client warrants that:

Unless otherwise agreed in writing, we may refer to completed work and use selected project materials in our portfolio, website, social media, presentations, awards, case studies, proposals, marketing materials and business development activity.

This may include images, video, project descriptions, brand references, behind-the-scenes materials and public-facing outputs.

We will take reasonable account of agreed confidentiality restrictions, embargoes, launch dates, privacy obligations and sensitive project requirements.

If a project is confidential, embargoed or subject to restricted publication, this must be confirmed in writing before work begins or as soon as the restriction becomes known.

Each party may receive confidential information from the other in connection with a project, account, portal, proposal, agreement or service.

Confidential information must not be disclosed to unauthorised persons except where required for the project, authorised in writing, required by law, already public through no breach, independently developed, or lawfully received from another source.

We may disclose confidential information to our employees, contractors, suppliers, advisers and service providers where necessary to provide services, operate our business, fulfil orders, protect our rights or comply with law.

Digital Products may include templates, tools, resources, systems, downloadable files, documents, guides, creative resources and other digital materials.

When you purchase or access a Digital Product, you receive a limited, non-exclusive, non-transferable licence to use it for your personal or internal business purposes, unless a different licence is expressly stated.

You must not:

Where you are a Consumer purchasing Digital Products or digital content online, you may have a statutory cancellation right unless supply of the digital content has begun with your express consent and acknowledgement that you will lose the right to cancel.

Where our checkout, download page or order process asks you to consent to immediate supply of digital content and acknowledge that your cancellation right will be lost once the download or access begins, you agree that supply may begin immediately and that your right to cancel will be lost once the download or access begins.

This does not affect any statutory rights you may have if digital content is faulty, not as described, not fit for purpose, or if we do not have the right to supply it.

We may sell or facilitate Physical Products, including prints, canvases, albums, books, presentation products, plaques, boxes, client gifts and other tangible goods.

Physical Products may be standard, customised, personalised, made to order, project-specific or produced using files, images, designs or specifications supplied or approved by the Client.

Product descriptions, images, mockups and previews are provided for guidance. Minor variations may occur in colour, finish, texture, size, cropping, print output, material, packaging or production due to screen differences, print processes, supplier tolerances, handmade elements or manufacturing variation.

Where Physical Products are custom-made, personalised or produced to Client specification, cancellation and return rights may be limited to the extent permitted by law.

If a Physical Product arrives damaged, faulty or materially not as described, you must contact us promptly and provide reasonable evidence so that we can assess the issue and arrange an appropriate remedy where required.

All store orders are subject to acceptance, payment confirmation, availability, fraud checks and any applicable restrictions.

We may refuse or cancel an order where:

Refunds, cancellations, returns and postponements are governed by these Terms, any applicable project agreement and our Refund and Cancellation Policy.

Different rules may apply to creative services, deposits, Digital Products, Physical Products, custom or personalised products, digital downloads, store purchases, business contracts and consumer purchases.

Nothing in these Terms or the Refund and Cancellation Policy affects statutory rights that cannot lawfully be excluded.

We may use third-party suppliers, contractors, production partners, editors, assistants, fulfilment partners, print providers, couriers, payment processors, website platform providers, secure storage providers, media processing providers, communication infrastructure providers, IT support providers, security providers and professional advisers in connection with our services.

We are not responsible for delays, failures, outages, errors, loss or disruption caused by third parties where the matter is outside our reasonable control, except to the extent we are legally responsible.

Where third-party terms apply to a product, service, platform, payment, delivery, licence, venue, software, font, stock asset, supplier or fulfilment arrangement, the Client may also be required to comply with those terms.

Our website, Client Portal, documents, messages or communications may contain links to third-party websites, platforms, services or resources.

We are not responsible for the content, accuracy, availability, privacy practices, security or terms of third-party websites or services.

The inclusion of a link does not imply endorsement, sponsorship, partnership or approval unless expressly stated.

We process personal data in accordance with our Privacy Policy and applicable data protection law.

The Privacy Policy explains how we collect, use, store, protect and share personal data in connection with our website, store, Client Portal, project delivery platform, creative services, media, secure downloads, agreements, documents, messages, activity records, children's project media and communications.

You must not provide personal data about another person to us unless you have the right to do so and have provided any privacy information or obtained any permissions required by law.

We may use artificial intelligence or automated tools to support internal administration, drafting, summarisation, content organisation, project management, analytics, quality control, workflow assistance or business operations.

Such tools are intended to support our team and do not replace human judgement for important project, legal or client decisions.

You must not use our website content, project materials, Digital Products, previews, downloads or deliverables to train, fine-tune, develop or operate artificial intelligence models or datasets without our prior written permission.

We use reasonable efforts to maintain our website, store, Client Portal and digital systems. However, we do not guarantee that they will be uninterrupted, error-free, secure, virus-free or available at all times.

Access may be interrupted due to maintenance, updates, security measures, technical issues, third-party disruption, cyber incidents, network failures or circumstances beyond our control.

We may suspend access where necessary for maintenance, security, legal compliance, account protection, payment issues, misuse, breach of terms or operational reasons.

Our website content is provided for general information only.

We do not guarantee:

Nothing in these Terms limits or excludes liability for:

If you are a Business Customer, you agree to indemnify Spectral Lens Ltd, its directors, employees, contractors and representatives against claims, losses, liabilities, damages, costs and expenses arising from:

We will not be liable for delay or failure to perform where caused by events beyond our reasonable control.

Such events may include severe weather, illness, accident, travel disruption, strikes, supplier failure, venue closure, equipment failure outside reasonable control, power failure, network failure, cyber incident, public health restrictions, government action, war, terrorism, civil unrest, fire, flood, natural disaster, legal restriction or any other event beyond our reasonable control.

Where a force majeure event occurs, we will use reasonable efforts to communicate with the Client and resume performance when reasonably possible.

We may suspend or terminate access to the website, Client Portal, downloads, services or account features where:

We may update these Terms from time to time.

The updated Terms will be published on this page with a revised "Last updated" date.

Where changes are material and affect active Clients or account users, we may provide additional notice where reasonably appropriate.

Continued use of the website, store, Client Portal, downloads, products or services after updated Terms are published will constitute acceptance of the updated Terms, except where separate written agreement is required by law or contract.

The following order of priority applies where there is a conflict, unless expressly stated otherwise in writing:

You may not assign, transfer or subcontract your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, subcontract or delegate our rights or obligations where reasonably necessary for business operations, restructuring, sale of business, fulfilment, service delivery or legal compliance, provided this does not reduce any non-excludable rights you may have.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable.

If modification is not possible, the relevant provision will be treated as deleted. The remaining provisions will continue in full force and effect.

If we do not enforce a provision of these Terms, or if we delay enforcing it, this does not mean we have waived our right to enforce it later.

A waiver will be effective only if given in writing.

These Terms, together with any applicable written agreement, proposal, invoice, licence, release, order confirmation, Refund and Cancellation Policy, Privacy Policy and Legal Notice, constitute the relevant agreement between you and Spectral Lens Ltd in relation to the applicable services.

Nothing in these Terms limits liability for fraud or fraudulent misrepresentation.

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, except where applicable consumer law provides otherwise.

For questions, concerns or legal notices regarding these Terms, please contact:

Spectral Lens Ltd 124 City Road London England EC1V 2NX

Email: info@spectrallens.com