Last Update: 6th November, 2025

Refund Policy

Please read this policy carefully before making a purchase, as it explains our refund terms for all digital products/downloads available through our website.

1. Digital Product Refund Policy

All of our products are delivered digitally and made available for instant download immediately after purchase. Because of the nature of digital content, all sales are final. Once a file has been downloaded or accessed, we cannot offer refunds, exchanges, or cancellations.

This policy is consistent with standard industry practices for digital goods and complies with applicable UK consumer law exemptions regarding downloadable or streaming digital content.

2. Exceptions

A refund may be considered only in the following limited circumstances:

  • The product file is corrupted or defective, and we are unable to provide a working replacement within a reasonable time.

  • A duplicate order was placed in error and reported to us promptly.

  • There was a technical issue on our platform preventing access to the purchased file.

In such cases, you must contact us within 7 days of purchase and provide:

  • Proof of purchase (order number or confirmation email)

  • A description of the issue encountered

If approved, refunds will be processed to the original payment method within 5–10 business days.

3. Responsibility of the Customer

Before purchasing, please ensure that:

  • You have reviewed all product descriptions, compatibility notes, and previews.

  • Your device and software meet the minimum requirements to open and use the files.

  • You have backed up your purchase once downloaded, as Spectral Lens is not responsible for loss of files after delivery.

4. Contact Us

If you experience any technical issues or believe your situation qualifies for a refund under the exceptions above, please contact our support team:

📩 Email: info@spectrallens.

We aim to respond to all refund-related enquiries within 2–3 business days.

5. Legal Notice

This refund policy complies with the UK Consumer Contracts Regulations 2013, which exclude the right to cancel or request a refund for digital downloads once delivery has begun, provided that the consumer has given express consent to this.

By purchasing and downloading any digital product from our website, you acknowledge and agree to this no-refund policy.